The Overlook
– Overall in charge of Client Relation and Retention within the company, will work very
closely with CRM Manager / Team leader to ensure collection targets are met.
– Responsible for managing the loyalty and retention programs designed to win back,
reward, and retain customers and clients
– Manage the collection from Postpaid/Prepaid Customers

Responsibilities:
– Designing, managing, analyzing programs and offers to create stickiness of the base to
the network and hence building loyalty.
– Design plans and programs for increasing the penetration and hence increase the usage
and revenue
– Develop and implement a process resulting in No customers complaints while availing of
the program benefits
– Identifying and hence creating various channels and means of driving the customer to use
our service against our competitor
– Identify sales opportunities while servicing customers
– Sell new products to existing customer
– Account Management: You will be responsible for developing long-term relationships
with customers, connecting with key business executives. You will liaise between
customers and cross-functional internal teams to ensure the timely and successful
delivery of our solutions according to customer needs. Furthermore you will be
responsible for developing new business from existing customers.
– Monitor the level of activity on the network and
– Work in close conjunction with the customer Experience team to do targeted promotions
of the customers with lower ARPU
– Ensures that postpaid credit procedures are in place and enforced at all times
– Continuous Credit Control Processes Improvement
– Control debt collection Agency
– Makes thorough follow-up of due debts and collection of outstanding balances by putting
up a proper processes

– Initiates an Overdue Reminder Note to customers and proper follow-up on response.
– Liaises with Sales Department on customer problems that may affect debt collection
targets
– Prepare various analytical reports and statistics as required by the business on a timely
basis.
Requirements
– 7+ Years of relevant experience
– Proven track record in customer retention & relationship management
– History of creating productive working relationship and trust with teams
– Strong communication skills

APPLICATION INSTRUCTIONS:
ALL APPLICATIONS (CV- MS-WORD FORMAT ONLY, ACADEMIC CERTIFICATES, AND
APPLICATION LETTER) SHOULD BE DIRECTED TO THE DEPARTMENT OF HUMAN
RESOURCES. SEND EMAIL TO: recruitment@emcl.co.tz PLEASE SEND YOUR APPLICATION
ONLY ONCE FOR EACH JOB VACANCY AND IF QUALIFIED.ONLY SHORTLISTED
CANDIDATES WILL BE CONTACTED NOT LATER
THAN ONE WEEK AFTER THE DEADLINE FOR APPLICATION.
ONLY ELECTRONIC APPLICATIONS WILL BE ACCEPTED.
KINDLY READ ALL SPECIFICATIONS BEFORE CALLING.
PHONE: +255(0)677 014718 (DO NOT CALL PAST 5PM) FOREIGN DEGREE HOLDERS
SHOULD ATTACH COPY OF CERTIFICATE FROM TCU
KINDLY LABEL YOUR DOCUMENTS ACCORDINGLY3rd Floor, The Arcade House, Mwai Kibaki Road, Mikocheni,
P. O. Box 106242 Dar Es Salaam, Tanzania
+255-677-014718