Purpose:
Reporting to the Senior Manager, Issuing, the position is responsible for the growth and support of the issuing card business portfolio.
Key Responsibilities:
Support in product and business requirement definition and partner with stakeholders and cross-function teams for final card solution design and approval
Drive implementation of key services and features related to card services
Research and analyse product features and best practices in the financial services industry that complement our customer base and grow revenue
Stimulate new card product innovation within the product team and amongst key clients and stakeholders
Document solution requirements, review customer experience and conduct testing of product features to assure compliance with stated functionality and optimal user experience
Develop key metrics and conduct ROI analysis as needed to ensure that value is obtained from the business
Qualifications and requirements:
For this position, the successful applicant will be an experienced card specialist and marketing strategist. The applicant will be a customer centric, market-driven, and highly innovative, revenue generator, with accountability for the long term vision and profitable growth of the product line and customer segment.
Minimum qualifications and experience:
A University degree from an institution recognized by the Commission for University in a Business–related field
Possession of a postgraduate degree or professional qualification in a business related field will be an added advantage.
At least 3 years’ experience in general banking with 3 years’ experience in card acquiring and 2 years in; VISA and MASTERCARD operations, Customer service, Sales and marketing
The above position is demanding for which the bank will provide a competitive package for the successful candidates. If you believe you can clearly demonstrate your abilities to meet the criteria given above, please submit your application with a detailed CV, stating your current position, remuneration level e-mail and telephone contacts quoting the job title/reference in the subject field to recruitment@kcb.co.ke