Description:
Our client Smile delivers affordable, high-quality and easy-to-use broadband internet access and communications services to its customers in Tanzania.
PURPOSE OF THE POSITION
Smile is looking to recruit strong, dynamic and qualified personnel for the position of Head- Direct Sales Force. This person will report directly to Head of Distribution and Sales and will be tasked with managing daily operations and performance of the Direct Sales force.
Position: Head – Direct Sales Force
Reporting to: Head of Distribution & Sales
Direct Reports: Account Managers
Duties and responsibilities:
1. Provide leadership, direction and development to all aspects of the direct sales teams incl. Corporate Sales
2. Participate in the development of sales processes, monitor adherence to sales processes and recommend changes to any inconsistencies that may hinder sales within the direct sales channel
3. Implement direct sales strategies/ plans and accurately and proactively manage revenue sales forecasts
4. Coordinate sales forecasting, planning and budgeting processes for all direct sales teams. Collate and ensure timely submission of sales reports and other intelligence essential to the sales organisation
5. Manage the direct sales operations and support including: target setting and route plans for the direct sales teams, reporting, inventory and logistics, commissions and incentive schemes, processes, governance, training, sales promotions/ activations in liaison with the relevant departments
6. Motivate and manage direct sales partners to exceed sales objectives by continuously striving to minimise conflict, provide education of the value proposition, merchandising support and identifying sales opportunities
7. Keep up to date with market trends, competition and new products and make appropriate recommendations to drive sales and revenue generation
8. Contribute to the development of sales campaigns and collateral material and how it can be applied across the direct sales channels
9. Provide a single point of contact for direction regarding product information, pricing and technical support
10. Ensure superior customer service in line with brand promise throughout all direct sales channels
11. Co-ordinate with other functions to efficiently and effectively execute direct sales channel development and management. Ensure goals and plans are effectively communicated, understood and applied
12. Provide any other ad hoc duties assigned to you from time to time by the Head of Distribution & Sales or any other person appointed by the Company for this purpose.
Key Performance Indicators:
• OPCO Direct Sales Force customer (gross and net adds) and revenue targets
• Optimal Smile direct sales channel presence throughout coverage area
• Effective and efficient logistics network
• Effective management of key local direct sales partners
• Superior level of customer services in line with the brand promise
• Efficient allocation of resources, support and training
• Compliance to Smile sales and cash handling processes
Job Requirements:
Education and experience
• Degree in Business, Marketing, Sales or other business related degree
• At least 5 years experience in distribution and sales to the consumer market with at least 3 years and senior management level
• Operational sales experience indirect sales channels, distribution, logistics and marketing
• Experience in Telecom or industry will be of added advantage
Skills and competencies:
• Strong sales and distribution background
• Strong leadership, communication and project management skills
• Strong organisational skills with superior attention to detail
• Excellent analytical and problem solving skills with process focus/mindset
• Proven ability to manage multiple priorities simultaneously
• Demonstrated influencing and negotiation skills
• Strong self starter and able to drive initiatives independently.
• Accustomed to field based rather than office based role
• Flexible to work long hours and weekends with occasional in country travel
“Please be advised that NFT Consult LTD does not charge candidates for participation in interviews, nor does the company charge candidates in exchange for employment. All fees are directed to the client. Please be aware of con artists claiming to be working for NFT. In the event that you are asked for money, please notify the police and reach out to us at inquiries@nftconsult.com. Anyone who chooses to pay in return for promised employment does so at their own risk”